Our Hours are Changing February 2026! Check our FAQ

Elite AC Solutions LLC
Elite Home
Financing? Apply Here!
The Elite Services
Elite Maintenances
Meet our Elite team
Warranty Information
Elite AC Solutions LLC
Elite Home
Financing? Apply Here!
The Elite Services
Elite Maintenances
Meet our Elite team
Warranty Information
More
  • Elite Home
  • Financing? Apply Here!
  • The Elite Services
  • Elite Maintenances
  • Meet our Elite team
  • Warranty Information
  • Elite Home
  • Financing? Apply Here!
  • The Elite Services
  • Elite Maintenances
  • Meet our Elite team
  • Warranty Information

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Frequently Asked Questions

Please reach us at elite.ac.heat.solutions@gmail.com if you cannot find an answer to your question.

We’ve made a few updates to our service hours and availability as part of our rebrand. Below are answers to some common questions to help you understand what’s changing and how this benefits you.

Why is Elite AC Solutions changing its hours?

These changes allow us to better serve our customers with consistent availability, fair pricing, and dependable service quality. By focusing on regular service hours and adding Saturday availability, we’re able to provide more flexibility without emergency-rate pricing.

What are your new business hours?

Our updated business hours are:

Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

These hours go into effect beginning in February 2026.

Will you be open on Saturdays?

Yes! Starting in February, we will be open on Saturdays for all normal, regular HVAC services.

Even better — Saturday service will NOT be charged at emergency rates. This gives our customers more options without additional cost.

Do you still offer 24/7 emergency service?

No. We will no longer be offering 24/7 emergency service calls.

This change allows our technicians to remain well-rested and focused, which directly translates to safer, higher-quality work and better customer experiences.

Are your phone lines still available after hours?

Yes. Our phone lines remain available 24 hours a day.

You can call at any time to:

  • Schedule a future appointmen 
  • Leave a service reques
  • Speak with our scheduling team about upcoming availabilit 

After-hours calls will be scheduled for service during regular business hours.

What if my system goes down after hours?

If your system experiences an issue after hours, simply call us and we’ll get you scheduled for the next available regular service appointment, including Saturdays.

We also recommend routine maintenance to help reduce unexpected breakdowns.

Does this change affect pricing?

Yes — in a positive way.

By eliminating emergency service hours and adding regular Saturday availability, we’re able to:

  • Avoid emergency-rate charge 
  • Maintain fair, consistent pricing
  • Focus on high-quality workmanship during standard hours
     

Does this change your commitment to customers?

Not at all. In fact, it strengthens it.

These updates allow us to continue delivering the Elite level of service our customers expect — with better availability, better value, and a team that’s fully focused on your comfort.


The best type of HVAC system for your home will depend on factors such as the size of your home, your budget, and your energy efficiency needs. Contact Elite AC Solutions  to schedule a consultation with one of our HVAC experts who can help you choose the best system for your needs.


Improving indoor air quality starts with a few practical steps that help keep the air in your home cleaner, healthier, and more comfortable:

  • Change your air filter regularly – A clean, properly sized filter helps reduce dust, allergens, and airborne particles while keeping your HVAC system running efficiently.
     
  • Schedule routine HVAC maintenance – Regular system checkups ensure proper airflow and help prevent buildup of dust, debris, and contaminants.
     
  • Seal and repair ductwork – Leaky or damaged ducts can pull in dust, insulation, and pollutants from unconditioned spaces like attics or crawlspaces.
     
  • Control humidity levels – Keeping indoor humidity balanced helps reduce mold growth and improves overall comfort.
     
  • Improve ventilation – Proper ventilation allows fresh air to circulate and helps remove stale indoor air.
     
  • Keep your home clean – Regular vacuuming and dusting can significantly reduce airborne particles.
     

Our team can evaluate your system and recommend solutions tailored to your home to help create a cleaner, healthier indoor environment.


At this time, we do not offer duct cleaning services. However, we do provide ductwork repairs and full duct replacements. If your duct system is damaged, leaking, or improperly sized, our team can assess it and recommend solutions to improve airflow, comfort, and system efficiency.cleaning.


Snapshots of Our HVAC Mastery

    Veteran Operated

    Veteran Discounts

    First, thank you for your service! 

    Being veteran operated, we understand the sacrifices you make everyday and would love to help you save any way we can! We offer a 10% discount on repair services and a special discount for system replacements or ductwork replacements.

    About Us

    Reliable HVAC Professionals

    Proudly serving Havelock, New Bern, Pollocksville, Newport, Morehead City, and the surrounding areas. From routine maintenance and service calls to home inspection support during the selling process, our team is here to take care of all your heating, cooling, and ventilation needs with dependable, professional service you can trust.

    Individualized HVAC Options

    We will work with you to find HVAC solutions that fit your heating and cooling needs. We will provide you with a full consultation to explain all of your available options so that you can choose the best option that’s right for you, your home, your family, or your business.

    Customer Satisfaction Guaranteed

    We serve both residential and commercial clients. We offer a variety of money-saving solutions. We combine our use of the highest quality parts and equipment, with our dedication to delivering  exceptional service to provide you with top quality service.

    We continually strive to exceed expectations by ensuring that each  client receives the very best service.

    More information

    Service

    Duct services

    Duct services

    Air Conditioners may break down when using them daily throughout the hot summers and cold winters. If your AC unit does stop working, don’t worry, we’re here to assist you and get your unit working smoothly and efficiently again in no-time. .

    Duct services

    Duct services

    Duct services

    We proudly fabricate and personalize all of our ductwork to fit your home. There is no one size fits all here.  Eliminate dust and other allergens that can collect in your heating and air conditioning duct work. Call today for a free consultation. As part of our healthy living campaign, we’re proud to offer discounted duct replacement for seniors and veterans in the local and surrounding areas. 

    Maintenance

    Duct services

    Preventative and seasonal maintenance are necessary to help maintain your central Heating & Cooling System. Prevent costly AC repairs and take advantage of our maintenance services. Give us a call to schedule an appointment.

    Commercial

    Commercial HVAC services are a part of our local contracting department. Take advantage of our commercial HVAC services, and call today for your commercial needs. 

    Indoor Air Quality

    Indoor Air Quality

    IAQ or Indoor Air Quality can be important to any homeowner looking to reduce odors, visible smoke in the air, and microbial populations on surfaces*  With theField Controls Air Solutions we offer, you'll have fresh and clean air in no time!

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    Contact Us

    24 Hour Phone Service Available!

    We strive to be in constant communication with our customers until the job is done. If you have questions or special requests, just drop us a line. To get a free quote, or for service, please contact us at your convenience. We look forward to serving you!

    Elite AC Solutions

    599 Miller Boulevard, Havelock, North Carolina 28532, United States

    (252) 773-3119 elite.ac.heat.solutions@gmail.com

    Hours

    Hours: Monday - Saturday 

    8am to 5pm


    24/7 phone service 

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